Mercier Consultancy MD is thrilled to offer a remarkable opportunity for a German Speaking Customer Service Agent for Booking.com, featuring paid relocation to the stunning country of Greece. In this role, you will be pivotal in providing outstanding customer support to German-speaking clients, assisting them with their travel and booking needs to ensure a seamless experience.
Responsibilities
-
Assist customers in German through various communication channels, including phone, email, and live chat.
-
Support clients throughout the booking process, including making, modifying, and canceling reservations.
-
Troubleshoot and resolve any issues related to bookings, ensuring customer satisfaction.
-
Document all customer interactions accurately in the CRM system for quality control.
-
Collaborate with other teams to quickly resolve complex customer inquiries and issues.
-
Stay updated on company policies, products, and promotions to provide accurate and helpful information to customers.
Requirements
-
Fluency in German (both written and spoken), with English proficiency as a strong advantage.
-
Previous experience in customer service, particularly in the travel or hospitality sectors.
-
Excellent communication skills and a friendly, customer-focused attitude.
-
Strong problem-solving abilities with the capacity to handle customer complaints professionally and effectively.
-
Familiarity with CRM systems and online booking tools is beneficial.
-
Willingness to relocate to Greece and adapt to a new cultural environment.
-
Strong organizational skills and the ability to manage multiple tasks effectively in a dynamic workplace.
Benefits
-
Competitive Monthly Salary
-
Fully Paid Relocation Package
-
Fully Paid Training
-
Health Insurance
-
2 Extra Salaries Per Year
-
And Much More...