Mercier Consultancy MD is pleased to offer an exceptional opportunity for a German Speaking Agent for Booking.com, complete with fully paid relocation to the beautiful country of Greece. In this role, you will serve as the primary point of contact for German-speaking customers, providing them with support and assistance for their travel bookings and inquiries.
Responsibilities
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Deliver outstanding customer service to German-speaking clients through various channels, including phone, email, and chat.
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Assist customers throughout the booking process, including modifications, cancellations, and general travel-related inquiries.
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Troubleshoot issues and provide effective solutions to ensure a smooth customer experience.
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Document interactions and maintain accurate records within the CRM system to support quality assurance initiatives.
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Collaborate with other teams to resolve complex customer inquiries and enhance the overall booking experience.
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Stay informed about Booking.com鈥檚 products, services, and policies to deliver accurate information to customers.
Requirements
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Fluency in German (both written and spoken) is required, with proficiency in English considered an asset.
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Previous experience in customer service, particularly within the travel or hospitality industry, is preferred.
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Strong communication skills and a customer-focused approach to service.
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Ability to analyze issues and provide effective solutions in a timely manner.
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Familiarity with CRM systems and online booking platforms is a plus.
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Willingness to relocate and adapt to the culture of Greece.
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Strong organizational skills to manage tasks efficiently in a fast-paced environment.
Benefits
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Competitive Monthly Salary
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Fully Paid Relocation Package
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Fully Paid Training
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Health Insurance
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2 Extra Salaries Per Year
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And Much More...