Mercier Consultancy MD is pleased to announce an opening for a French Speaking Customer Service Agent to join a vibrant team in Sofia, Bulgaria. In this role, you will provide exceptional support to our French-speaking clients, ensuring they receive the highest level of service and assistance.
Responsibilities
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Engage with French-speaking customers via phone, email, and chat, addressing inquiries related to our products and services.
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Provide accurate information about products, assist with order management, and offer tailored solutions to customer needs.
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Handle customer complaints with professionalism, aiming for effective resolution and customer satisfaction.
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Document customer interactions thoroughly in our CRM system for quality assurance and future reference.
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Work collaboratively with your team to improve overall customer experience and service delivery.
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Stay updated on product knowledge, promotions, and company policies to provide informed assistance.
Requirements
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Fluency in French (both written and spoken); proficiency in English is a plus.
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Previous experience in customer service, preferably within the retail or service industries.
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Excellent communication and interpersonal skills with a focus on customer satisfaction.
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Ability to effectively resolve issues and provide solutions to customer inquiries.
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Familiarity with CRM systems and standard office applications.
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Enthusiastic team player with a positive attitude and willingness to learn.
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Eligible to work in Bulgaria and willing to relocate if necessary.
Benefits