Mercier Consultancy MD is thrilled to present an exciting opportunity for a Dutch Speaking Customer Service Agent for Booking.com, complete with paid relocation to the stunning country of Greece. As a key player in this role, you will provide outstanding customer support to Dutch-speaking clients, assisting them with their travel and booking requirements for an enjoyable experience.
Responsibilities
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Communicate with customers in Dutch through various channels, including phone, email, and live chat, to address inquiries and provide assistance.
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Support clients throughout the booking process, including making, modifying, and canceling reservations as needed.
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Resolve issues related to bookings, offering effective solutions to ensure a high level of customer satisfaction.
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Document customer interactions and insights in the CRM system for proper record-keeping and quality assurance.
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Work collaboratively with team members to swiftly address complex customer issues and improve service delivery.
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Stay up-to-date with company policies, promotions, and product offerings to provide accurate information to customers.
Requirements
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Fluency in Dutch (both written and spoken), with proficiency in English being a plus.
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Experience in customer service, especially within the travel or hospitality industry.
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Excellent communication skills along with a friendly, customer-focused approach.
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Strong problem-solving skills and the ability to manage customer complaints professionally.
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Familiarity with CRM systems and online booking tools is advantageous.
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Willingness to relocate to Greece and embrace a new cultural experience.
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Good organizational skills and the ability to manage multiple tasks in a fast-paced environment.
Benefits
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Competitive Monthly Salary
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Fully Paid Relocation Package
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Fully Paid Training
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Health Insurance
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2 Extra Salaries Per Year
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And Much More...