Join Mercier Consultancy MD as a Dutch Customer Care Representative for a renowned Travel Company! This role offers a unique opportunity to assist Dutch-speaking customers while enjoying the stunning backdrop of Greece, complete with a fully paid relocation package. If you are passionate about travel and customer service, this is the perfect opportunity for you!
Key Responsibilities
-
Provide outstanding customer support in Dutch through various channels, including phone, email, and live chat regarding travel inquiries and bookings.
-
Assist customers with flight reservations, itinerary changes, cancellations, and general travel information.
-
Work closely with operational teams to resolve any customer issues and enhance service quality.
-
Document all customer interactions accurately in our CRM system and follow up as needed.
-
Gather and analyze feedback from customers to identify areas for improvement in service delivery.
-
Stay updated on travel regulations, promotions, and company offerings to provide accurate information to customers.
Requirements
-
Fluency in Dutch (both written and spoken) is essential; proficiency in English is an asset.
-
Previous experience in customer service, particularly within the travel industry, is highly desirable.
-
Excellent communication skills with a focus on creating positive customer experiences.
-
Ability to manage multiple inquiries in a fast-paced environment and work effectively as part of a team.
-
Strong analytical skills with the ability to address and resolve customer concerns efficiently.
-
Familiarity with CRM systems and travel agency tools is a plus.
-
Willingness to relocate to Greece, fully supported by a relocation package!
Benefits
-
Competitive Monthly Salary
-
2 Extra Salaries Per Year
-
Fully Paid Relocation Package
-
Fully Paid Training
-
Health Insurance
-
And Much More...