Mercier Consultancy MD is excited to offer opportunities for Danish Speaking Customer Support Representatives in Sofia. This position is perfect for individuals who are fluent in Danish and have a passion for helping others. You will be engaging directly with our Danish-speaking customers, providing assistance, resolving issues, and ensuring they receive exceptional service throughout their experience.
Responsibilities
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Provide excellent customer support to Danish-speaking clients via phone, email, and live chat.
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Address inquiries related to products and services, ensuring clarity and accuracy.
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Resolve customer complaints and escalate issues when necessary.
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Document customer interactions and maintain accurate records.
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Collaborate with other departments to improve service delivery and customer satisfaction.
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Stay informed about product knowledge and any updates that affect customer service.
Requirements
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Fluency in Danish (both written and spoken); English language skills are advantageous.
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Experience in customer service is preferred but not mandatory.
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Strong interpersonal and communication skills.
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Ability to multitask and remain organized in a fast-paced environment.
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Familiarity with customer support software or ticketing systems is a plus.
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A positive attitude and eagerness to learn.
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Attention to detail and problem-solving capabilities.
Benefits