Mercier Consultancy MD is excited to recruit a Danish FinTech Customer Support Analyst for a dynamic role based in Sofia, with fully paid relocation. This position offers a fantastic opportunity to work within the rapidly evolving financial technology sector, providing exceptional support to Danish-speaking customers. If you are passionate about FinTech, customer service, and ready to relocate, we invite you to join our team.
Key Responsibilities
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Deliver high-quality customer support to Danish-speaking clients through phone, email, and chat channels.
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Handle inquiries related to FinTech products and services with professionalism and accuracy.
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Analyze customer issues, troubleshoot effectively, and provide timely resolutions.
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Maintain accurate records of customer interactions within CRM systems for reporting and quality assurance.
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Collaborate closely with technical and product teams to escalate and resolve complex issues.
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Stay informed on industry trends and FinTech developments to provide knowledgeable support.
Requirements
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Fluency in Danish (both written and spoken) is required; proficiency in English is advantageous.
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Previous experience in customer support roles, preferably within the FinTech or financial services sectors.
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Strong analytical abilities and problem-solving skills.
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Excellent communication and interpersonal skills with a customer-focused approach.
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Experience with CRM software and FinTech products is highly desirable.
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Ability to work independently and manage multiple priorities efficiently.
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Willingness to relocate fully to Sofia and adapt to a new cultural environment.
Benefits
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Competitive Monthly Salary
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Fully Paid Relocation Package
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Monthly Performance Bonus
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Fully Paid Training
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Health Insurance
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And Much More...