Mercier Consultancy MD is pleased to announce an opening for a Customer Support Representative fluent in Romanian, with a fully paid relocation package to Bulgaria. This position is perfect for individuals who are dedicated to delivering exceptional customer service while exploring the opportunities and culture of Bulgaria.
Key Responsibilities
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Provide high-quality customer support to Romanian-speaking clients across various channels, including phone, email, and live chat.
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Respond promptly to customer inquiries regarding products, services, and policies with clarity and professionalism.
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Effectively manage customer complaints and resolve issues to ensure a high level of satisfaction.
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Document all customer interactions accurately in our CRM system for continuous improvement.
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Collaborate with other departments to deliver comprehensive solutions that meet customer needs.
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Stay updated on product knowledge to provide informed assistance to clients.
Requirements
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Fluency in Romanian (both written and spoken) is essential; knowledge of English is advantageous.
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Previous experience in customer service or support roles is preferred.
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Strong communication and interpersonal skills with a focus on customer satisfaction.
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Excellent problem-solving abilities and a proactive attitude in addressing customer inquiries.
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Familiarity with customer service software and CRM systems is a plus.
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Able to work both independently and collaboratively within a team environment.
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A willingness to relocate to Bulgaria and embrace the local culture and lifestyle.
Benefits