Mercier Consultancy MD is delighted to present an exciting opportunity for Croatian Speaking Customer Service Representatives for Booking.com. In this role, you will engage with customers in Croatian, providing exceptional support and assistance with their travel and accommodation inquiries. This position is perfect for individuals who are passionate about travel and dedicated to ensuring an outstanding customer experience.
Key Responsibilities
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Manage customer inquiries related to bookings, cancellations, and accommodation services via phone, email, and chat in Croatian.
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Provide accurate information regarding properties, amenities, and travel tips to enhance customer experiences.
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Assist customers with troubleshooting issues related to their bookings and ensure prompt resolutions.
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Handle complaints and feedback professionally, striving to exceed customer expectations.
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Document all customer interactions accurately in the CRM system for effective record-keeping.
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Collaborate with the internal team to improve service delivery and address customer needs effectively.
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Stay informed about travel trends and Booking.com services to provide relevant assistance.
Requirements
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Fluency in Croatian (both written and spoken) is essential; knowledge of English is a plus.
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Previous experience in customer service, preferably in the travel or hospitality sector.
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Strong communication skills with a focus on customer satisfaction.
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Problem-solving abilities and the capacity to address inquiries effectively.
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Excellent organizational skills to manage multiple tasks in a high-paced environment.
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Familiarity with customer service software and online booking platforms is desirable.
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Willingness to work flexible hours, including weekends and holidays as necessary.
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Relocation may be required, so a readiness to adapt is a must.
Benefits
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Competitive Monthly Salary
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2 Extra Salaries Per Year
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Fully Paid Relocation Package
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Fully Paid Training
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Health Insurance
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And Much More...