Our client, a leading multinational information technology services company is recruiting for a Service Manager to join their business in Spain. Position Title: Service Manager Position Type: Permanent Start Date: ASAP Location: Madrid, Spain Contact: Franci Hernandez | +49 (0) 89 23 88 98 55 Role & Responsibilities: Managing the day-to-day operations of the Telecom team. Report to the Senior Manager of Service Management, act as the point of contact for clients to deliver proactive and effective service management Coordinating and managing project teams and service providers. Establish close and long term customer relationship through various customer engagement activities such as courtesy visit/call and review meeting Identifying and rectifying service delivery issues. Developing and implementing service improvement plans. Collaborating with other departments to address service-related problems. Ensuring that the service is highly available and meets requirements. Monitor Service Level Agreement (SLA) and ensure that commitments made are effectively communicated and carried out by operational/functional parties Maximizing contract margin through effective operational cost management. Ensuring the team delivers effective and efficient incident, problem, change, performance and fulfillment activities. Developing operations teams with appropriate knowledge management. Ensuring compliance with standards as defined by Managed Services strategy. Managing the delivery of services to clients, ensuring agreements are met. Handling client relationships and expectations. Skills: Thorough understanding of Telecom Domain. 10-15 years experience in managed services projects. Proven experience managing Software Development Lifecycle (ADMO – Application Development and Maintenance Outsourcing). Demonstrated knowledge of OSS tools and ITSM applications. Proven project and program management skills. Fluent in Spanish and English. For more details contact: sales(at)manningglobal.com Quoting reference: ES_MGFH_SM_12886 Or call Franci on: +49 (0) 89 23 88 98 55 View our latest jobs: www.manningglobal.com Follow us on twitter: @ManningGlobal If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them. Please note: That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender. Group Head Office Manning Global AG Hohenzollernstraße 60, 80801 Munich, Germany Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning Munich (DE) – Dublin (IRE) – Liverpool (UK) – Zurich (CH) - Maastricht (NL) Lille (FR) – Changzhou (CN) – New York/Houston (USA) – Zagreb (HR) Timișoara (RO) – Madrid (ES) – Istanbul (TR) – Mexico (DF) – New Delhi (India)