We are searching for Service Hotline Engineer for Smart PV Business to join our business in Germany Position Title: Service Hotline Engineer for Smart PV Business Position Type: Full time Start Date: ASAP Location: Nuremberg, on site Contact: Iulia Balan | +49 (0) 89 23 88 98 62 Responsibilities: Answering customer calls and emails related to technical issues Troubleshooting and resolving technical problems Escalating issues to higher-level support when necessary Interface with an engineering partner to locate technical problems that may arise during the engineering process. Maintaining documentation and records: You will be responsible for maintaining documentation and records related to technical support issues. This may include keeping track of customer interactions and documenting solutions to common problems. Responsible for remote support and level 2 engineer support; Responsible for technical support service to customer or partner independently or jointly with a technical support team Providing customer education and training on product or service features and functionality Remote support in case of customer problems that can’t be solved by customer or local subcontractor Collaborating with other teams: You may need to collaborate with other teams, such as software developers or product managers, to resolve technical issues and improve products or services. Requirements: Bachelor’s/College Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology or comparable Experience in solar energy industry (technical service, commissioning service) is a plus Excellent written and verbal communication and interpersonal skills, highly motivated, team player, goal oriented and success driven individual and able to work independently with minimum guidance. Excellent technical and analytical skills including good listening, probing, and qualification abilities; Fluency in German and English is a must. For more details contact: sales(at)manningglobal.com Quoting reference: GE_MGIB_SHE-PV-B_ Or call Iulia on: +49 (0) 89 23 88 98 62 View our latest jobs: www.manningglobal.com Follow us on twitter: @ManningGlobal