Our client, an international logistics organization, is recruiting for an Operations Officer to join their business in Austria. Position Title: Operations Officer Position Type: Permanent Start Date: ASAP Location: Viena, Austria Contact: Bianca | +49 (0) 89 23 88 98 673 Summary: We are launching our last-mile logistics operations in Austria and are seeking a Last Mile Operation Specialist to support on-ground execution across courier partners, locker delivery, CSP/DSP management, and daily operational processes. This role is hands-on and critical to ensuring a smooth market launch and stable day-to-day delivery performance. Responsibilities: Support daily last-mile delivery operations and performance monitoring Coordinate with CSPs/DSPs, couriers, and 3PL partners to ensure service quality Assist with address mapping, routing optimization, locker network setup, and delivery zone planning Track daily operational KPIs (delivery success rate, SLA, exceptions, cost controls) Handle parcel exceptions, failed deliveries, and customer service escalation support Maintain locker operations and assist with testing, quality checks, and operational reporting Work closely with the WH/CDC team on parcel handling, inbound/outbound flows, and dispatch Prepare daily operational reports, deeply analyze process issues, and propose improvements Ensure operational activities comply with Austrian postal regulations and internal SOPs Assist in launching pilots, new locker sites, courier onboarding, and new service workflows Serve as on-site support for urgent tasks, troubleshooting, and daily execution needs Requirements: 1-2 years of experience in last-mile logistics, courier management, or e-commerce delivery operations Experience in last-mile companies is preferred Strong understanding of delivery workflows: pickup, routing, drop-off, locker use, returns, exceptions Hands-on, practical mindset with ability to solve problems quickly on the ground Strong communication skills with suppliers, couriers, and internal stakeholders German language proficiency (fluent required); English suitable for daily business communication Proficient in Excel/operational reporting; basic tech troubleshooting ability Ability to multitask in a fast-paced launch environment and work independently For more details contact: sales(at)manningglobal.com Quoting reference: AT_MGBP_OO_ Or call Bianca on: +49 (0) 89 23 88 98 673 View our latest jobs: www.manningglobal.com Follow us on twitter: @ManningGlobal If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them. Please note: That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender. Group Head Office Manning Global AG Hohenzollernstraße 60, 80801 Munich, Germany Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning Munich (DE) – Dublin (IRE) – Liverpool (UK) – Zurich (CH) - Maastricht (NL) Lille (FR) – Changzhou (CN) – New York/Houston (USA) – Zagreb (HR) Timișoara (RO) – Madrid (ES) – Istanbul (TR) – Mexico (DF) – New Delhi (India)