Our client, an international logistics organization, is recruiting for a Channel Service Partner Manager to join their business in Austria. Position Title: Channel Service Partner Manager Position Type: Permanent Start Date: ASAP Location: Viena, Austria Contact: Bianca | +49 (0) 89 23 88 98 673 Responsibilities: CSP Field Network Operations – Ensure the smooth operation of the field network by optimizing service levels. Delivery Service Level Management – Maintain high levels of delivery performance through coordination with clients and vendors. Relation Management – Negotiation and cooperation with the subcontracted service partners. Subcontractor Control – Oversee vendor performance, conducting on-site inspections as needed. Field Training and E-learning – Train and educate network partners and employees through field and online programs Resource Planning – Plan and allocate resources to ensure efficient operations. Optimization of LM Service Area – Analyze and optimize delivery service areas to reduce costs and increase efficiency. Invoice Processing and Management – Manage vendor and contractor invoice processes. Develop Cost Budgets and Pricing – Collaborate with finance and operations teams to create detailed cost budgets for each delivery lane. Monitoring and Performance Management – Track key performance indicators (KPIs), including quality, stock levels, delivery times, and costs Problem Resolution and Complaint Handling – Proactively address issues and handle complaints related to last-mile delivery. Requirements: 5+ years vendor / courier partner management experience. Proven experience in managing external delivery partners and suppliers. Strong expertise in Austrian last-mile landscape. In-depth knowledge of the local last-mile ecosystem. Fluency in German and English. For more details contact: sales(at)manningglobal.com Quoting reference: AT_MGBP_CSPM_ Or call Bianca on: +49 (0) 89 23 88 98 673 View our latest jobs: www.manningglobal.com Follow us on twitter: @ManningGlobal If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them. Please note: That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender. Group Head Office Manning Global AG Hohenzollernstraße 60, 80801 Munich, Germany Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning Munich (DE) – Dublin (IRE) – Liverpool (UK) – Zurich (CH) - Maastricht (NL) Lille (FR) – Changzhou (CN) – New York/Houston (USA) – Zagreb (HR) Timișoara (RO) – Madrid (ES) – Istanbul (TR) – Mexico (DF) – New Delhi (India)