This position is part of the WM APS (Application Production Support) team and is focused on delivering high-quality Application Support and operational excellence within a banking environment.
The selected candidate will play a key role in handling incidents, service requests, and application support activities, participating in shift and on-call rotations. The role also includes contribution to service improvement initiatives and active participation in the bank鈥檚 Disaster Recovery (DR) drills and Live Play activities.
The ideal candidate has a strong understanding of core banking operations, solid troubleshooting skills, and experience in L1/L2 application support, combined with hands-on expertise in modern infrastructure and automation technologies.
Key Responsibilities
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Handle incident management, service requests, and production support activities (L1/L2)
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Build and maintain Ansible playbooks and Terraform scripts to automate provisioning, configuration, and deployments
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Contribute to the containerization of legacy applications
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Support provisioning, configuration, deployments, and Disaster Recovery (DR) activities
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Assist, mentor, and train other operations team members on Ansible, Terraform, and Kubernetes
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Actively contribute to service improvement initiatives and operational stability