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Manage CMDB health;
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Review the existing configuration: attributes, flow, CIs, Groups, Teams, etc;
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Prepare the CMDB to be able to implement effectively ITSM in ServiceNow;
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Improve business processes and manage continuous improvements projects;
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Propose automation whenever possible;
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Manage Technical documentation;
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Coordinate upgrades and changes to ServiceNow instance;
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Manage permissions and accesses (roles, users and groups);
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Maintain instance performance by regular checkups;
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Troubleshoot day-to-day operations and system issues
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Deploy update sets from non-prod environments;
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Set-up automatic notifications and alerts;
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Set-up and schedule reports;
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Develop and manage standard load template to import data;
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Provide process training to business owners.