We are looking for a Service Desk Technician to join a team focused on user support, ensuring efficient, structured, and solution-oriented incident resolution.
Key Responsibilities:
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Provide remote technical support to End Users
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Manage requests and incidents received via phone, email, and ITSM tools
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Log, categorize, diagnose, and resolve support tickets
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Escalate incidents to 2nd line teams when necessary
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Ensure compliance with defined processes and SLAs
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Document all interactions and resolutions in the ITSM tool