The Service Delivery Manager will be responsible for improving operational processes and supporting critical business strategies by managing the development, implementation, and maintenance of application systems.
This role also involves monitoring and supervising changes to business processes, technology, job roles, and organizational structures, ensuring effective communication and alignment among all key stakeholders
Main Responsibilities
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Support critical systems for various clients through expertise in application deployment and software support.
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Own the strategic and operational delivery of services to the end client.
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Manage the client relationship throughout the entire project lifecycle.
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Act as the primary point of contact for solutions and services.
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Oversee application transformation and delivery.
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Identify potential issues鈥攖echnical, requirement鈥憆elated, or people鈥憆elated鈥攁nd take proactive action to resolve or prevent them.
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Collaborate with management to collect and analyze operational information.
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Track implementation progress and report updates to management.
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Coach managers and supervisors to enhance communication and execution of initiatives.
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Produce dashboards related to the activities of the Infrastructure Deployment & Support Department (ServiceNow).
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Adopt and promote the ITGP culture and values.
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Participate in workshops related to departmental initiatives.