As a Senior Technical Consultant, you will be responsible for the design, configuration, and implementation of ServiceNow IRM/GRC solutions. Your role will include:
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Leading or supporting ServiceNow IRM implementation workstreams across Risk Management, Policy & Compliance Management, Audit Management, Issues Management, Controls, Indicators, and Third-Party Risk Management.
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Translating customer risk, compliance, audit, and regulatory requirements into ServiceNow solution designs.
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Facilitating technical and functional workshops with business stakeholders, compliance teams, risk owners, internal audit, security teams, and IT stakeholders.
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Designing scalable data models for entities, risks, controls, policies, authority documents, citations, indicators, issues, evidence, and assessments.
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Configuring ServiceNow IRM applications, workflows, forms, portals/workspaces, notifications, dashboards, reports, and integrations.
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Supporting regulatory implementation use cases such as DORA compliance, ICT risk management, third-party risk, operational resilience, control testing, audit evidence collection, and regulatory reporting.
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Advising customers on ServiceNow IRM best practices and helping them avoid unnecessary customization.
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Supporting integrations with other ServiceNow modules such as ITSM, SecOps, CMDB, APM, SAM/HAM, Vendor Management, and Performance Analytics.
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Working with architects, business consultants, project managers, and developers to deliver high-quality solutions.
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Reviewing user stories, solution designs, configurations, and technical deliverables.
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Coaching junior consultants and contributing to internal IRM capability growth.
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Strong hands-on experience with ServiceNow platform configuration and implementation.
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Proven experience delivering ServiceNow IRM / GRC / Risk & Compliance implementations.
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Ability to act as a trusted technical consultant in customer-facing engagements.
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Solid understanding of GRC concepts such as:
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Risk lifecycle
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Control frameworks
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Policy and compliance management
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Audit management
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Issue and remediation management
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Evidence collection
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Third-party/vendor risk
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Regulatory obligation tracking
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Experience implementing solutions for compliance or regulatory programs such as DORA, NIS2, ISO 27001, SOX, SOC, GDPR, Operational Resilience, or similar.
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Ability to translate business requirements into ServiceNow configuration, data model decisions, workflows, and technical designs.
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Experience with Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, notifications, reports, dashboards, and integrations.
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Strong communication skills and the ability to work directly with customer stakeholders.
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Ability to challenge requirements constructively and propose pragmatic, platform-aligned solutions.
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ServiceNow Certified Implementation Specialist – Risk and Compliance – CIS-RC.
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Experience with Third-Party Risk Management / Vendor Risk Management.
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Experience with ServiceNow SecOps, CMDB, APM, SAM/HAM, or ITSM in the context of risk and compliance.
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Experience with regulatory resilience topics such as DORA, ICT risk, critical third parties, operational resilience, and business service mapping.
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Experience in banking, insurance, financial services, public sector, telecom, or other regulated industries.
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Experience with Performance Analytics, dashboards, and executive-level risk reporting.
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Experience leading technical workstreams or mentoring other consultants.