We are looking for an experienced SAP Service Manager to manage and continuously improve SAP application services within a SAP S/4HANA Utilities / SAP Cloud for Utilities environment. The role acts as the main interface between business stakeholders, technical teams, and external vendors, ensuring service stability, quality delivery, and compliance with agreed SLAs and KPIs.
Key Responsibilities
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Act as Service Manager / Single Point of Contact for SAP Utilities services
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Manage end鈥憈o鈥慹nd application service operations (run & change)
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Plan and coordinate evolutionary developments, including scope, resources, and timelines
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Oversee corrective, preventive, and evolutionary maintenance activities
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Manage suppliers and vendors, ensuring SLA and KPI compliance
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Monitor service performance and produce regular service reports
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Collaborate with functional and technical teams to ensure efficient issue resolution
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Ensure adherence to defined architecture, standards, and best practices