About the role
We are looking for a Mid-Level ServiceNow Technical Consultant聽to join our ServiceNow Customer Workflows team and help deliver modern customer service and CRM transformation programs.
This role is suitable for people with experience in CRM, customer service, or enterprise platform consultants who enjoy solving complex business challenges and designing scalable digital solutions. While experience with the ServiceNow platform is a strong advantage, it is not mandatory. We are equally interested in strong consultants coming from platforms such as Salesforce, Microsoft Dynamics, or other enterprise CRM ecosystems who want to grow into ServiceNow Customer Workflows.
You will work as part of a project team, supporting configuration, development, testing, documentation, and solution delivery under the guidance of senior consultants and architects.
ServiceNow describes Customer Workflows as a way to go beyond traditional CRM by connecting customer service with other departments through digital workflows.
What you will do
As a Mid-Level Technical Consultant, you will:
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Configure and develop ServiceNow CSM / CRM features based on defined requirements.
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Work on case management, customer accounts, contacts, consumers, products, entitlements, SLAs, notifications, knowledge, and customer portals.
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Build and maintain flows, business rules, client scripts, UI policies, forms, lists, reports, dashboards, and basic integrations.
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Support data import, data mapping, testing, defect fixing, and deployment activities.
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Participate in customer workshops, demos, sprint reviews, UAT support, and go-live activities.
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Work closely with senior consultants, architects, and functional consultants to understand solution designs and implement them correctly.
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Document technical configurations and contribute to reusable delivery assets.
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Support integrations with external CRM, ERP, billing, contact center, or customer-facing systems.
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Grow your knowledge of ServiceNow CSM, CRM, Customer Workflows, and platform best practices.