We are looking for an Kofax Developer to ensure the stability, performance, and continuous improvement of document鈥憄rocessing applications within a highly demanding and dynamic environment.
You will work closely with business teams, IT support, and external partners to guarantee the reliability of workflows and contribute to the evolution of our document鈥憁anagement ecosystem.
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Daily monitoring of the health and performance of desktop publishing applications, the GED system, and workflow tools (morning checks, execution of recurring procedures to reprocess rejected items, restarting suspended jobs, and handling all alerts generated by application and server monitoring).
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Validation of the proper functioning of the ADOC application during software updates and infrastructure upgrade operations.
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Analysis and resolution of production incidents.
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Handling support requests from ADOC users.
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Communication of incident鈥憆esolution progress to the reporter and to IT support teams.
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Coordination with the OPS / ITG outsourcing partner for incident reporting and change request management.
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Evolutionary and corrective maintenance of the ADOC document鈥憄rocessing workflow and INSIGHT activity reporting to meet business needs (analysis, workload estimation, design and development, application testing, and support for user acceptance).
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Design and development of enhancements to the ADOC document workflow.
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Reporting and tracking of product defects with the KOFAX vendor.
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Daily reporting for business teams (end鈥憃f鈥慸ay volumes in the tool, backlog depth, and processed flows), including explanations for any discrepancies.
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Modeling structured documents to improve RAD/LAD recognition rates.
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Analysis of RAD/LAD statistics generated by the INSIGHT component, with proposals for improvement areas.