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Build, operate, and continuously improve IT services within the area of responsibility.
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Analyze IT incidents, problems, inefficiencies, and system weaknesses.
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Support and train users on new IT systems and solutions.
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Act as a business partner for key users and process teams.
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Contribute to incident and problem management.
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Manage and govern IT Service Operations processes.
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Coordinate and monitor external service providers at an operational level.
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Ensure service level fulfillment (SLA) and readiness for crisis situations
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Support continuous improvement and service integration across business processes.
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Participate in technology projects and initiatives to improve IT performance.
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Contribute to building a high‑performing IT organization.