This role provides IT Production Support in a global environment, covering both infrastructure components (servers, storage, network, middleware) and application deployment in production.
The position strengthens Production capabilities by combining strong technical expertise, automation and DevOps practices, and advanced FinOps knowledge, ensuring service reliability, cost efficiency, performance, and security.
Main Responsibilities
Cost Optimization & FinOps Governance (Expert Level)
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Monitor cloud and infrastructure costs across environments.
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Identify inefficiencies and waste, applying right鈥憇izing, commitment (Reserved Instances, savings plans), and optimization strategies.
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Define, enforce, and monitor tagging and cost governance policies.
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Ensure cost efficiency while maintaining required levels of performance, availability, and security.
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Support financial forecasting and cost transparency initiatives.
Stakeholder Coordination & Knowledge Transfer (Expert Level)
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Act as a liaison between engineering, finance, and business teams.
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Coordinate production support activities and ensure smooth on鈥慶all handovers.
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Produce and present post鈥憁ortem and incident analysis reports.
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Share knowledge and mentor junior team members on Production Support processes and FinOps best practices.
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Contribute to documentation and continuous improvement initiatives.
Automation & DevOps Tooling (Advanced/Mastery)
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Design, develop, and maintain automation for:
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Monitoring
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Alerting
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Incident remediation
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Reduce manual intervention by leveraging Infrastructure as Code and CI/CD practices.
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Use tools such as:
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Terraform
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Ansible
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CI/CD pipelines
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Improve system reliability, scalability, and operational efficiency.
Monitoring, Observability & Platform Support
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Manage and operate monitoring and observability solutions (e.g. Dynatrace or similar).
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Perform basic administration and support for:
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WebSphere
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Autosys
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CFT
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Ensure proactive detection of incidents and performance degradation.