We are looking for an IT Business Analyst – Process Unity Support to join the Process Unity Center of Excellence (CoE) based in Lisbon. This role plays a key part in supporting Business As Usual (BAU) activities, ensuring the stability, maintenance, and efficiency of the Process Unity solution across 8 entities.
The selected professional will collaborate with multiple stakeholders and actively contribute to process continuity and IT incident resolution in an international environment.
Key Responsibilities
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Provide operational support for BAU activities related to the Process Unity platform
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Perform functional administration of Process Unity tools and systems
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Manage, track, and resolve IT incidents in coordination with stakeholders and technical teams
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Monitor and handle tickets using tools such as JIRA and ServiceNow
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Prepare operational reports and track performance indicators
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Ensure the proper functioning and continuity of supported processes
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Use standard tools for request management, incident handling, and reporting
Requirements
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Bachelor’s degree in IT, Business, or a related field
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Proven experience in IT support, preferably in financial or risk-related environments
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Experience as a Business Analyst, ideally within BAU contexts
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Familiarity with LOA (Library of Agreements) activities
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Operational knowledge of the Process Unity platform
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Hands-on experience with JIRA and ServiceNow for ticket and incident management
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Advanced proficiency in Microsoft Office
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Fluency in English (mandatory)
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Knowledge of French (strongly valued)