The ideal professional for this role combines strong experience in Microsoft Dynamics 365, advanced expertise in Field Service and Project Operations, relevant Microsoft certifications, and fluent English. This role is key to ensuring high-quality implementations, strong governance, and the sustainable evolution of the Dynamics 365 platform in a complex enterprise environment.
Responsibilities:
Platform Implementation and Governance
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Define implementation guidance for Microsoft Dynamics 365 Field Service solutions, ensuring alignment with business requirements
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Ensure a fit-to-standard approach across all Microsoft Dynamics projects
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Define and support governance guidelines for Microsoft Dynamics聽
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Support architectural decisions related to Field Service and Project Operations
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Delivery, Support, and Continuous Improvement
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Collaborate with stakeholders to gather and analyze requirements, design solutions, and configure the platform
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Troubleshoot and resolve issues related to Field Service and Project Operations implementations
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Support testing phases and go-live activities
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Provide post-production support and continuous improvement of the platform
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Act as a technical reference and trusted advisor for Microsoft Dynamics 365