Objective:
Manage incidents, problems, business support, development, enhancements, and configurations within the client Salesforce Marketing Cloud and Data 360 (Data Cloud) solutions.
Key Responsibilities:
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Ensure monitoring, integrity, and availability of systems supporting operations;
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Ensure compliance with ITIL best practices for incident and problem management;
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Implement, manage, and maintain provisioning, configuration, and automation processes;
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Analyze application issues;
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Deliver corrective and evolutionary developments;
Technologies:
Your profile:
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Proven minimum experience of 2–3 years in 1st and 2nd line application support roles, customer-oriented, within Salesforce Marketing Cloud;
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Marketing Cloud Email Specialist or Marketing Cloud Consultant certification is preferred;
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Knowledge of Salesforce Data 360 (Data Cloud);
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Certified Data 360 (Data Cloud) Consultant certification is preferred.