This role operates within an Application Support Team, with primary responsibility for resolving all production-related issues associated with the Application in support of ALMT (Asset Liability Management & Treasury) operations.
We seek a highly skilled and motivated IT Support Engineer to deliver critical technical and functional support within our ALMT function. The consultant must have a strong understanding of finance, particularly the management of passive assets, bonds, and Forex. The position is to provide support for end-users located on the trading floor for their booking problems and ensure the monitoring of investment deals (Forex, Equity, Money Market & Derivatives).
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Provide frontline support by diagnosing and resolving technical and functional issues related to the application and its ecosystem.
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Collaborate with finance and IT teams to enhance system functionality and user experience.
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Document processes and provide clear instructions for the teams
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Regularly update support documentation and create user guides.
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Incident management (analysis, resolution, communication)
Main Tasks:
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Provide frontline support by diagnosing and resolving technical and functional issues related to the application application and its ecosystem.** **
-
Collaborate with finance and IT teams to enhance system functionality and user experience** **
-
Document processes and provide clear instructions for the teams
-
Regularly update support documentation and create user guides
-
Incident management (analysis, resolution, communication)