Teamleader Guest Relations at Hyatt

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Hyatt

Teamleader Guest Relations

- -Zurich, Switzerland·Full-time

Ensuring a smooth and efficient workflow during the shift
Supporting and representing the Front Office Manager and the Assistant Front Office Manager in their absence
Handling guest check-ins and check-outs
Ensuring outstanding guest care through personal recognition and attention from arrival to departure, with a special focus on VIP guests
Recording guest preferences in order to anticipate needs
Professionally handling guest complaints from receipt through to resolution
Actively upselling and enrolling guests in the World of Hyatt membership program, as well as motivating the team to achieve set targets

Freedom to choose your salary – no deductions for meals, uniforms, or laundry
Experience luxury like a guest – complimentary weekend parking and free overnight stays at all Hyatt hotels worldwide
Travel home at our expense – chauffeur service after your shift ends (where no public transportation is available)
A dedicated coach to guide and support you
Development discussions tailored to your individual needs
A workplace where you can fully utilize and showcase your strengths
Freedom to choose your salary – no deductions for meals, no uniform costs, and no laundry fees
Feel like a luxury guest – complimentary use of our parking garage on weekends and free overnight stays at all Hyatt hotels worldwide
Travel home at our expense – chauffeur service provided after your shift (where public transportation is not available)
A dedicated coach to guide and support you
Development discussions tailored to your individual needs
A workplace where you can fully leverage and showcase your strengths

English-friendly