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Proactively seek MICE business to meet and exceed individual and team sales targets.
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Manage and convert all incoming MICE inquiries via phone, email, web, and third-party platforms (e.g., Cvent).
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Acknowledge all booking requests within 3 hours and respond promptly to RFPs with tailored proposals.
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Utilize appropriate sales and CRM systems to track leads and enhance conversion rates.
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Conduct pre-event, in-house, and post-event communication with clients to ensure satisfaction and repeat business.
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Develop and maintain a detailed events schedule to optimize space utilization and revenue yield.
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Apply consistent up-selling techniques to maximize revenue per event.
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Build strong relationships with corporate and agency clients to fully understand their needs and preferences.
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Arrange and conduct hotel site inspections and client show rounds.
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Collaborate with the planning and operations teams to ensure smooth handover and execution of confirmed events.
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Assist in the creation and distribution of marketing materials such as newsletters, mailings, and sales blitz campaigns.
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Actively participate in promotional events, client visits, site inspections, familiarization (fam) trips, and trade shows