Global OM Escalation Senior Manager
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
The **Global OM Escalation Senior Manager **develops, implements and utilizes processes and tools to enable the sales life-cycle (pricing, orders, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions). Reports and analyzes order pipeline, bookings, revenue forecasting, revenue reporting, sales productivity and goal attainment. Maintains and enhances sales force automation systems, product/service costing models, and margin management tools/systems to effectively monitor and manage revenue/expenses.
The **Global OM Escalation Senior Manager **applies expert subject matter knowledge to manage staff activities in solving most complex business/technical issues within established policies. Manages activities of exempt individual contributors (typically Expert/Master) and/or MG1s. Has accountability for a large multi-department area(s) or location(s) with significant impact on business unit results and organizational strategy. Acts as a key advisor to senior management on the development of overall policies and long-term goals of the organization. Plans, manages, and monitors high-end operational/tactical activities of Staff. Staff members' primary focus is on either high-end tactical or broad strategic issues or a combination of both. Recruits and supports development of direct staff members. Position typically reports to Director or above.
Additional Guidance/Criteria: Manages and controls activities within a sub-region or Region; Typically manages 10 or more direct reports. Span of Control guidelines may differ from these numbers.
***Responsibilities: ***
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Provides direct and ongoing leadership for an organization of multiple subordinate managers and individual contributors supporting operations systems and processes for the sales organization
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Oversees the development, implementation and utilization of systems supporting sales operations processes, including pricing, order management, invoicing, opportunity assessment, field inventory management and other sales pipeline analytics and forecasting solutions
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Manages headcount, deliverables, schedules, and costs for multiple ongoing initiatives, ensuring that resources are appropriately allocated and that goals, objectives, timelines, and budgets are met in accordance with program and organizational roadmaps.
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Engages with sales managers, program managers, account leaders, technical leaders and executives to communicate operations status, escalate issues, and guide and influence strategic decision-making
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Manages multiple strategic relationships with internal and external partners and suppliers, including setting expectations regarding deliverables, quality, schedules, and costs
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ensures that team members are effectively communicating and collaborating with outsourced resources.
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Proactively identifies opportunities for process improvement and cost reductions opportunities.
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Provides overall people-care management for direct reports, including hiring, setting and monitoring of annual performance plans, coaching, and career development
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drives and fosters organization-wide performance standards, expectations, and practices to support ongoing team member and process development.Lead the end-to-end escalation management process, acting as the primary escalation contact between Supply Chain, Customer Care, and other stakeholders to ensure timely resolution of executive-level issues.Oversee prioritization, assignment, and closure of critical escalations, maintaining comprehensive documentation and providing status updates to all relevant parties.**Analyze escalation trends and root causes **using data-driven insights to recommend and implement process improvements that reduce recurrence and enhance customer experience.**Drive cross-functional teams **to develop and execute action plans for high-impact issues, ensuring accountability and communication within defined SLAs.**Manage operational activities **related to order booking and lifecycle management to ensure sales orders are completed accurately from quote to delivery.**Supervise a team of supervisors and individual contributors **responsible for sales processing and order fulfillment, ensuring timely and accurate execution of tasks.Manage headcount, schedules, and costs for the team, aligning resources with organizational goals and roadmaps.**Collaborate with internal and external partners **to meet expectations on deliverables, product quality, schedules, and costs.**Proactively identify and implement process improvements **and cost-saving initiatives.**Provide coaching, career development, and performance management **to team members to foster operational excellence.**Support month-end and quarter-end financial closing **processes, ensuring data integrity and timely completion of accounting activities.**Ensure compliance **of all invoice corrections and manual invoices with internal controls, tax rules, and audit requirements..Foster a culture of collaboration, accountability, and continuous improvement within the team.**Represent the team in cross-functional meetings **and contribute to strategic planning initiatives.
***Education and Experience Required: ***
- First level university degree or equivalent experience required. Advanced university degree preferred.
***Knowledge and Skills: ***
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Advanced leadership skills, including coaching, teambuilding, conflict resolution, and management.
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Advanced project management skills including time and risk management, resource prioritization, and project structuring.
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Excellent analytical and problem solving skills.
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Experienced in managing human capital across geographies to drive workforce development and achieve desired results
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Advanced communication skills catered to a wide variety of audiences. (e.g. written, verbal, presentation)
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mastery in English and local language
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Superior business acumen, technical knowledge of multiple business units, and extensive knowledge in applications and technologies
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Advanced multi-tasking and prioritization skills
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Advanced relationship management skills, including partnering and consulting
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Strong understanding of company's policies and processes
Additional Skills:
Accountability, Accountability, Active Learning, Active Listening, Bias, Business, Coaching, Creativity, Critical Thinking, Cross-Functional, Design Thinking, Empathy, Follow-Through, Group Problem Solving, Growth Mindset, Intellectual Curiosity (Inactive), Interprets Data, Long Term Planning, Managing Ambiguity, Operational Performance, Operations Processes, Personal Initiative, Process Changes, Process Improvements, Sales {+ 4 more}
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
Sales Operations Job Level:
Manager_2
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity .
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
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*Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors **will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. *The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.