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My responsibilities:
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Independently assuring system and App operations along the software product lifecycle
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Coordinating incidents in a global heterogeneous support structure
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Performing incident analysis & resolution with DevOps Product Team
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Consulting on capacity planning of incident handling during build stage
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Collaborating with other departments / functions to ensure BTP system availability incl. monitoring integration and activities of SAP BTP Apps
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Supporting deployments and releases of SAP BTP Apps
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Coordinating Service Management activities in collaboration with ITSM Expert, IT Service Owner and App Owner
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Working closely with SAP QA & Automation Experts to drive quality adherence
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Ensuring functional and technical documentation and knowledge-based articles
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Driving for automation and standardization to ensure proper operations and maximized uptime
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Continuously providing improvement measures to support processes and operating models (e.g., lessons learned)
The knowledge I own:
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Experience with IT Service Management according to ITIL
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Good communication skills as well as the ability to manage escalations paths within the organisation
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Service and solution-oriented work as well as a quick grasp paired with an analytical and methodical approach to meet operations SLA's
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You’re eager to learn: once you learn something new, you are excited to evaluate it and teach it to others
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Fluency in English
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German language skills are an advantage
The offer that would convince me:
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In our international team you can work with our colleagues from all over the world
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We develop our own product and focus on high-quality, stable solutions
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At ALDI our code quality is established by Clean Coding and SOLID principles and testing
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We are committed to build up teams where trust and honest communication are essentials to our daily work
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Flexible working hours with home office possibility
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Regular salary increase, we follow the inflation and reward loyalty
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Continuous learning opportunities though our own e-learning platform and internal teams
Online application:
Please use our online application and attach your resume.
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