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My responsibilities:
Oversees and executes Configuration Management activities across IPO/Foundation and service/product scope, ensuring compliance with global standards and accurate integration of Configuration Items (CIs) in the ServiceNow CMDB according to the Common Service Data Model (CSDM).
Configuration Management Process & Key Activities
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Monitoring of configuration health (CMDB, CSDM, CI health) on IPO/Foundation and service/product level, including regular health checks and audits of physical vs. CMDB inventory with corrective actions
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Ensuring compliance with data quality standards; resolving or escalating data errors to Configuration Manager, ITOM or relevant stakeholders
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Maintaining alignment with global configuration strategies while adapting to IPO/Foundation specific requirements
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Lifecycle management of CIs, Application Services and Dynamic CI Groups, including onboarding, updates, retirement and disposal according to defined processes
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Management of dependencies between CIs, Application Services and Dynamic CI Groups required for operations
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Definition and maintenance of CI naming conventions, CI Classes, Attributes and baseline management policies; proposing new classes and attributes where required
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Maintaining up-to-date understanding and completeness of CI landscape (CI Classes, Application Services, Dynamic CI Groups) based on CMDB quality criteria
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Supporting Service/Product Owners during creation, update and retirement of services/products
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Providing Configuration Management consulting, handling support requests and creating Knowledge Base Articles (KBA)
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Aligning IPO/Foundation specific content with other Configuration Managers and attending Configuration Control Board (CCB) meetings
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Facilitating and performing attestation and certification of Configuration Items, Application Services, Dynamic CI Groups and CI attributes
**The knowledge I own: **
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Excellent English (C2) language skills (knowledge of German is an advantage)
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Minimum 3+ years of experience and professional knowledge of Change Management
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ITIL4 certificate is an advantage.
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Proactive attitude and holistic view of processes
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Excellent communication skills (verbal and written) with customer-oriented attitude
**The offer that would convince me: **
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A constantly growing organization and increasing opportunities
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Possibility to participate in international projects with travel opportunities
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State of the art working environment, easily accessible by public transportation
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Secure, long-term job opportunity
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Outstanding salary
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Home office possibility
Online application:
Please use our online application and attach your resume.
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