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My responsibilities:
Oversees and executes end-to-end Change Management activities, ensuring the quality, planning, approval and controlled implementation of changes with minimal disruption to IT services/products, in alignment with defined processes and stakeholder requirements.
Change Management Process & Key Activities
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Ensuring quality of change requests, including formal review, documentation and compliance with defined standards
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Controlling and ensuring the full lifecycle of changes from creation to closure
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Performing initial assessment (categorisation, estimation), including impact, risk and resource analysis for IT services/products
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Planning and scheduling changes in coordination with stakeholders, ensuring no conflicts with other changes or events
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Managing and maintaining the overall change schedule and implementation windows
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Ensuring all changes gain relevant approvals (e.g. Change Manager, CAB, eCAB, Application/NIT Owners)
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Authorising or rejecting change requests and reviewing emergency and standard changes (including Standard Change Catalogue inclusion)
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Organising, coordinating and representing changes in CAB/GCAB meetings; aligning cross-team or cross-unit changes
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Communicating CAB decisions and providing stakeholders with all necessary information and status updates
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Coordinating implementation, testing and rollback of changes; ensuring execution within the planned window
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Coordinating and managing emergency changes
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Closing changes with proper documentation and closure notes
Accountabilities:
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Implementation and enforcement of quality gates for all changes and ensuring overall change quality
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Ensuring agreement of impacted groups, priorities and resource availability
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Decision-making on change authorisation in alignment with stakeholders (e.g. release management, change initiator)
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Facilitating communication between stakeholders, Change Managers and involved parties
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Tracking, reporting and resolving issues or conflicts related to the change process
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Performing post implementation reviews, KPI reviews and documenting lessons learned, especially for unsuccessful changes
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Ensuring the Change Management process is fully completed and changes are deployed within the scheduled window
The knowledge I own:
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Excellent English (C2) language skills (knowledge of German is an advantage)聽
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Minimum 3+ years of experience and professional knowledge of Change Management聽
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ITIL4 聽certificate is an advantage.聽
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Proactive attitude and holistic view of processes聽
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Excellent communication skills (verbal and written) with customer-oriented attitude聽
The offer that would convince me:
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A constantly growing organization and increasing opportunities
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Possibility to participate in international projects with travel opportunities
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State of the art working environment, easily accessible by public transportation
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Secure, long-term job opportunity
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Outstanding salary
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Home office possibility聽
Online application:
Please use our online application and attach your resume.
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