As Café Manager, you’ll be at the heart of creating an exceptional guest experience while overseeing the smooth, day-to-day operations of our Nordic-inspired café, seamlessly integrated within the store.
You’ll lead by example—setting high standards for quality, service, and hospitality, while inspiring your team to deliver memorable experiences at every touchpoint. With a strong focus on customer satisfaction, you’ll foster a warm, personalised atmosphere that reflects local culture and embodies the values of our brand. Your leadership will drive team development, operational excellence, and business performance, ensuring your team is well-trained, motivated, and aligned with our café concept. From maintaining product knowledge and service consistency to supporting sustainability goals and promoting a unique local service culture, your role is essential in bringing our café vision to life and leaving a lasting impression on every guest.
**Key Responsibilities **
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Create a welcoming and attractive café atmosphere personalised to meet the preferences of the customer
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Lead recruitment, training, and development of the café team in collaboration with the Store Experience Manager
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Motivate and guide the team to achieve sales targets and deliver excellent customer service in line with brand standards
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Oversee daily operations, including stock management, ordering routines, and adherence to the café concept
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Champion our brand values and culture, ensuring they are reflected in every customer interaction
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Drive sustainability initiatives within the café, aligning with company-wide environmental goals