Senior Account Manager (2D + 3D Print), Germany

 

Who We Are

 

HH Global are the leader in tech-enabled creative production and procurement. We amplify marketing campaigns through unrivaled production, procurement leadership and the most advanced sustainability capabilities available. All delivered at scale through industry-leading technology and the passionate expertise of our people.

 

With more than 4,500 colleagues, 26 creative studios and over 5,800 strategic supplier partners across 64 countries, we work with the best talent across the world to partner with our clients to create big impact through big ideas.

 

Purpose of the Job

 

Our Senior Account Managers work alongside Account Directors, client stakeholders, suppliers and other HH Global colleagues to ensure solutions are developed and delivered on time and against operational and financial business targets.

 

You’ll be a leader who can focus on the vision and strategies of the account - managing the tactical components of running the daily business, balancing daily support needs with long-term strategy and successfully combining vision and reality into effective plans. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients.

 

The areas of spend under influence for this Pharmaceutical client are 2D / 3D Print and Point of Sale Materials.

 

This role operates on a blended basis between the local HH Global office, client / vendor site (Stuttgart)  and home as necessary. 

 

Please submit your Resume / application in English. Failure to do this will mean your details will not be reviewed.

 

Key Responsibilities

 

• Play a leading role in the delivery of client satisfaction through client liaison and the management of internal resource departments, your client engagement team and external suppliers
• Own and resolve issues, quality concerns or corrective actions - influence client thinking to produce outstanding results

• Manage the ongoing personal development of your team members through appraisals, one‐to‐one meetings, mentoring and training

• Develop effective account growth strategies and manage opportunities for the client, building yearly development plans and managing the overall financial performance and success of the account
• Providing technical input and advice on projects as required to achieve high quality standards
• Regular MI reporting, production of account relationship plans, risk identification and management

• Relationship management with all key stakeholders
• Contract review and renewal

 

Knowledge, Skills + Experience

 

• Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors
• Experience in 2D / 3D Print and Temporary + POSM categories
• Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members
• Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement.
• People Management experience including performance management and team leadership
• A proven track record of operational management for client services departments, P+L / budget management and account level financial reporting
• Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
• Must be fluent in German and English, spoken and written

 

 

Essential Criteria

• Client service management experience, including time spent working on client site(s), developing and maintaining client relationships across multiple vendors against agreed SLAs + KPIs 
• Experience in 2D / 3D Print and POSM categories
• Must be able to attend the client site in Stuttgart
• Must be fluent in German and English, spoken and written

#LI-EL1

#LI-Hybrid

 

We thank all applicants for their interest in a career with us. HH Global are an equal opportunities employer and welcome all suitably qualified candidates from any background, regardless of any personal characteristic, especially those protected by law.

 

We will make reasonable adjustments to the recruitment process to accommodate any disability. In the first instance, if you require this job advert in an alternative format, or require any assistance, please reach out to HR.EMEA@hhglobal.com

 

Please note that we carry out a variety of pre-employment background checks which are appropriate for the country that you are based in. These may include: employment history, right to work, identity, professional qualifications, criminal record, sanction file and / or CIFAS checks.