Work with HelloFresh in Warsaw and its HelloTech organisation, HelloFresh’s global technology backbone with more than 1000 people, building the digital products that power our end-to-end food experience. From meal kits and ready-to-eat meals to specialty offerings like pet food and premium meat & seafood, HelloTech creates the platforms that bring tailored food solutions to millions of customers every month. Our subscription-based, direct-to-consumer model relies on technology at every step, from customer-facing apps and personalization logic to pricing, forecasting, supply chain optimization, and initiatives that help reduce food waste. While our brands operate independently to serve distinct customer needs, they are united by shared platforms, data, and operational excellence built by HelloTech. HelloTech works in autonomous, cross-functional alliances, each owning a specific product or domain end to end. By working with our Warsaw office, you will help shape scalable, data-driven products used across our markets, working with a modern tech stack and international teams to continuously improve how people discover, order, and enjoy HelloFresh’s products, today and in the future. About the role: What's in the Box The service provider will contribute to the People Technology Operations squad, providing expert-level B2B services to maintain and optimize Workday and other People systems globally. This engagement focuses on delivering Tier 1 support, managing business-critical cyclical activities, and driving functional improvements to enhance system efficiency. As a senior-level contributor, the service provider will act as a primary technical point of contact for complex functional queries and support the optimization of the service delivery model. What you’ll do: The Recipe Deliver resolutions for highly complex technical queries and system issues escalated from the wider support squad. Develop and implement functional solutions and system optimizations aimed at proactively reducing ticket volume and increasing automated self-service. Execute the maintenance and configuration of Workday and associated People systems, ensuring seamless business process performance. Perform regular system audits, maintenance tasks, and compliance checks in alignment with global data governance policies. Provide technical delivery support for cyclical global initiatives, including system releases, performance review cycles, and open enrollment periods. Provide technical guidance and knowledge sharing to other service providers and stakeholders to improve overall system utilization. Collaborate with primary stakeholders across the People Function to ensure system configurations and enhancements align with specific project requirements. What you’ll bring: The Ingredients Extensive hands-on experience (typically 3+ years) in Workday or HRIS support, with a focus on system maintenance and high-level functional support. Deep technical knowledge of Workday Core HCM, Security, Business Processes, Reporting & Analytics, Absence Management, and Compensation. Proven track record of troubleshooting complex Workday configurations and serving as a technical escalation point. A solution-oriented approach with the ability to design functional improvements that drive operational efficiency. Comprehensive understanding of global HR structures, data privacy, and compliance requirements. Experience providing technical guidance and fostering knowledge sharing within a project-based environment. Advanced proficiency in data analysis tools (Microsoft Excel / Google Sheets) to identify system trends and performance gaps. Strong communication skills with the ability to translate complex technical Workday concepts for non-technical stakeholders. Professional fluency in English. Above all, we are looking for individuals who will make HelloFresh better. We believe there are many different ways of developing skills and we love diverse experiences! So even if you don’t “tick all the boxes” but think you’d thrive in this role, we would really like to learn more about you. What we offer: The Toppings Global collaboration at scale: Collaborate with experienced engineers and product partners across HelloTech’s international teams, in a culture of active knowledge sharing. Technology with real-world impact: Build and operate modern systems at global scale, supporting 6+ millions of customers and complex supply chain operations. Technical/Product/Design leadership: Drive best practices and influence architecture/design, quality, and ways of working in an autonomous, product-led setup. End-to-end development/delivery: Drive decisions from problem definition to production, improving systems and enabling long-term scalability. Access to workspace at Warsaw Centre Point: The hub offers modern facilities including showers, breakout zones, outdoor space, cycle parking, and refreshments (coffee, soft drinks, and fruit).