We are looking for a service-minded and technically skilled IT Support Specialist to join our Global IT Services team to support Heimstaden employees, with primary focus on Denmark and our two main offices located in central Copenhagen.
Together with our existing IT Support colleague in Denmark, you will be a key IT contact for our Danish offices and you will be an important part of ensuring that our employees have a stable, secure, and modern digital workplace experience.
You will provide both hands-on and remote support, work closely with colleagues across the business, and collaborate with local vendors, facility teams, and Global IT Services.
The position combines day-to-day IT support with local infrastructure coordination and continuous improvement of our IT services.
You will be based in Copenhagen and will report to our Head of Global IT Services North as part of a multinational and dynamic team.
**You responsibilities will include: **
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Provide primarily 1st line support and handle selected 2nd line support tasks, both onsite and remotely
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Troubleshoot and support laptops, mobile devices, printers, meeting room technology, AV equipment, and workplace-related IT issues
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Support users and devices across Microsoft 365 services, including Intune, Teams, Outlook, SharePoint, OneDrive, and relevant business applications
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Support onboarding and setup of IT equipment, software, and access for new employees, and coordinate secure offboarding of devices, user accounts, and access rights
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Support and troubleshoot local office connectivity, including networks, Wi-Fi, conference room solutions, and peripheral equipment, coordinating with Global IT Services colleagues or vendors when needed
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Work with ticket handling, prioritization, documentation, knowledge articles, asset inventory, and SLA follow-up in the ITSM environment
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Coordinate with local suppliers, vendors, facility teams, and Global IT stakeholders
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Support cybersecurity-led initiatives and endpoint health by helping ensure devices are updated, compliant, and protected, and by promoting guidance on access management, phishing awareness, and data protection
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Help identify recurring issues and proactively contribute to continuous improvements in the IT environment and the overall user experience
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Guide employees in the use of workplace IT tools, applications, and best practices