Your Responsibilities
We are looking for a new colleague to join our Team in Berlin/Potsdam on a full-time 40 hour a week contract starting as soon as possible.
- Ensuring correct enrolment of students in the Virtual Learning Environment.
- Monitoring and managing the Virtual Learning Environment.
- Managing other online resources, such as online libraries and external databases
- Delivering tutorials for students with regards to university regulations, resources, scheduling, assessment and marking.
- Tracking students´ academic progress (marking, progression, confirmation of successful study completion).
- Liaising with the Development Team to ensure that students´ records are reflected correctly in the student database.
- Reporting to the Examination Board on students´ academic progress.
- Processing extenuation and appeal requests from students, as well as processing cases of alleged academic misconduct.
- Delivering Examination Board decisions to students.
- Circulating surveys among students for quality evaluation.
- Issuing student letters pertaining to their academic progress.
- Providing face-to-face assistance to students on campus and virtually on the online Registry office hours.
- Overseeing assessment and reassessment processes.
- Answering mailboxes with inquiries from students, lecturers, and Gisma staff across other academic and administrative departments.
- Assisting lecturers with assessment setup and course content in the Virtual Learning Environment.
Your profile
- Experience in education administration, learning management systems, and higher education operations is an asset
- Experience in managing records, databases, or client information systems is desirable
- Excellent command of English; additional languages are an asset
- Exceptional accuracy in processing data, tracking progress, and managing documentation
- Commitment to delivering high-quality service in both face-to-face and virtual environments, supporting individuals with empathy and professionalism
- Excellent written and verbal communication skills for interacting effectively with students, colleagues, and cross-functional teams. Able to deliver clear guidance and support on administrative and procedural matters
- Effective team player who can liaise across departments to ensure alignment between academic, administrative, and technical processes
- Advanced proficiency in MS Office Suite, particularly Excel, is an asset
Why us?
- Opportunity to work with a great team in a dynamic and international culture
- A workplace in our modern, centrally located campuses in Potsdam and Berlin
- Numerous campus events from the fields of art, culture, business, and science
- Opportunity to develop and implement new ideas and concepts
- Personal and professional development