Service Specialist (Fix Term)
This is a fix term role for a duration of 12 months that offers a unique opportunity to make a meaningful impact while gaining valuable experience.
You will manage transactional operational activities, provide accurate and timely reporting, and support logistics and delivery of Poland Global Hub (PGH) programs. The role provides a strong opportunity to contribute to continuous improvement (CI) activities focused on harmonization, standardization and automation of processes and transactions across PGH operations.
Key responsibilities
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Execute day‑to‑day administrative and operational transactions in line with procedures
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Validate data, resolve exceptions and maintain accurate documentation
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Prepare operational reports and support data accuracy in systems
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Coordinate logistics and support delivery of programmes and events
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Contribute to process improvement, standardisation and automation
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Work with internal stakeholders, ensuring policy, audit and data‑privacy compliance
**Why you? **
Required
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Experience in administration, service operations or similar support roles
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Good communication skills in English and Polish
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Strong attention to detail; ability to manage multiple priorities
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Solid Excel skills and experience with reporting tools (e.g. Power BI)
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Experience working in a process‑driven, onsite environment
Nice to have
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Experience with ERP, service management or ticketing systems
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Exposure to automation / CI initiatives (RPA, Power Automate)
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Experience in a global or shared‑services environment
Why GSK?
What we offer:
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Career at one of the leading global healthcare companies
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Contract of employment
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Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
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Life insurance and pension plan
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Private medical package with additional preventive healthcare services for employees and their eligible counterparts
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Sports cards (Multisport)
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Possibilities of development within the role and company’s structure
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Personalized learning approach
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Extensive support of work life balance
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Supportive community and integration events
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Modern office with creative rooms, fresh fruits everyday
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Free car and bike parking, locker rooms and showers.
#LI-GSK
#LI-HYBRID
The annual base salary in Poland for new hires in this position ranges from PLN 76,500 to PLN 127,500 gross, taking into account a number of factors including the candidate’s skills, experience, education level and the market rate for the role. Depending on the role and internal policies, the position may also be eligible for a bonus (if applicable and based on defined, non-discretionary criteria) and/or awards for exceptional performance (granted at the employer’s discretion). All statutory benefits will be maintained in accordance with Polish law. Other benefits may also be offered, which may include private healthcare, additional paid days off, life insurance, private pension plan and fully paid parental leave & care of family member leave.
More detailed information on the total reward package applicable to your role will be supplied during the recruitment process. Salary ranges for other locations are shown because some markets have pay transparency laws that require salary information on job postings, and those locations are potential job sites for this role. If salary ranges are not displayed in the job posting for a specific location or country, the relevant compensation will be discussed during the recruitment process. Please note salaries vary by country based on the market rate for the role.
As an Inclusive employer, we encourage you to reach out if you need any adjustments during the recruitment process. Please contact our Recruitment Team at pl.recruitment-adjustments@gsk.com to discuss your needs. ** **
Why GSK?
Uniting science, technology and talent to get ahead of disease together.
GSK is a global biopharma company with a purpose to unite science, technology and talent to get ahead of disease together. We aim to positively impact the health of 2.5 billion people by the end of the decade, as a successful, growing company where people can thrive. We get ahead of disease by preventing and treating it with innovation in specialty medicines and vaccines. We focus on four therapeutic areas: respiratory, immunology and inflammation; oncology; HIV; and infectious diseases – to impact health at scale.
People and patients around the world count on the medicines and vaccines we make, so we’re committed to creating an environment where our people can thrive and focus on what matters most. Our culture of being ambitious for patients, accountable for impact and doing the right thing is the foundation for how, together, we deliver for patients, shareholders and our people.
GSK is an Equal Opportunity Employer. This ensures that all qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), military service or any basis prohibited under federal, state or local law.
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