Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. 小reators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth.
Perfect for those who aim to
Analyze Chats/Emails/Calls processed by the VIP Customer Support Agents and VIP Account Managers;
Be meticulous in identifying mistakes, areas of improvement, as well as underlining positive aspects when checking the Chats/Emails/Calls;
Provide detailed and structural feedback on the VIP CS/AM Agents' performance;
Be able to clearly express your point of view to those you evaluate;
Cooperate with the VIP Trainer to create Performance Improvement Plans for VIP CS/AM Agents;
Cooperate with the VIP CS and VIP AM teams to be on track with the processes set for VIP CS/VIP AM agents;
Inform the Management about the cases requiring urgent attention;
Share your ideas/suggestions on improving the current processes of communication with VIP users;
Perform the tasks that are sometimes repetitive, yet involve the elements of creativity.
Experience you鈥檒l need to bring:
Upper Intermediate level of English;聽
At least 1 year of experience in Customer Support/Account Management departments;
Experience with the customer communications tools (ideally, Intercom and Unitalk);
Experience in Gambling/Betting and/or advanced level of sports knowledge would be a plus;
Experience on a similar role would be a plus.
It's a perfect match if you have those personal features:
Thoroughness, attention to detail;
Strong communication skills;
Problem-solving skills;
Self-organization and proactiveness.
Our clients offer competitive benefits to support your professional and personal growth, including:
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
Performance-Driven Rewards;
Dynamic Work Environment.
Apply, and let your growth journey begin.