The Azure Systems Administrator (VDI / End User Compute) is responsible for supporting, maintaining, and optimizing the organization’s virtual desktop infrastructure (VDI) across both on-premises Ominissa Horizon and Azure Virtual Desktop (AVD) environments.
This role focuses on ensuring reliable, secure, and high-performing desktop delivery platforms while supporting the transition from legacy VDI infrastructure to modern, cloud-based solutions.
The position operates as a Tier 2/3 technical resource, responsible for troubleshooting, performance tuning, and contributing to continuous improvement and automation initiatives across VDI platforms.
Job Responsibilities
Essential Functions:
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Own the design, architecture, and lifecycle strategy of the Azure Virtual Desktop (AVD) platform
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Define and maintain VDI platform standards, configurations, and governance controls
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Lead capacity planning, scaling strategy, and long-term platform optimization
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Monitor system health, performance, and availability
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Perform maintenance including patching, updates, and image management
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Manage golden images, host pools, and desktop pools
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Troubleshoot session performance, connectivity, login and profile issues
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Act as Azure escalation point for Desktop Support and our Call Center IT team
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Exercise independent judgment in resolving complex system challenges impacting business operations
**Secondary Functions: **
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Assist the Cloud Systems team with other workload requirements
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Support failover and DR processes
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Analyze usage trends and resource consumption
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Optimize for performance and cost efficiency
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Support implementation of security controls
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Assist in hardening VDI images
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Identify automation opportunities
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Contribute to scripting and documentation
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Other duties as assigned by the VP of IT Operations and Information Security Manager
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Position type
**Full time
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**Expected hours of work: **
Mon-Friday (Friday Work from home)
**Travel: **
5%
Job Qualifications
Education/Certifications:
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Associates degree in Computer Science or equivalent experience
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Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140)
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Microsoft Azure Administrator (AZ-104)
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Experience:**
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2+ years VDI/Azure experience
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Experience with Ominissa Horizon and Azure Virtual Desktop
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Knowledge of Azure Cloud and Windows Desktop environments** **
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Microsoft ENTRA experience
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Microsoft Intune experience
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Skills and Qualifications:**
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Azure Virtual Desktop (AVD) administration
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Ominissa/VMware Horizon administration and troubleshooting
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Windows 10/11 desktop support in VDI environments
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Active Directory / Microsoft Entra ID management
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VDI architecture fundamentals (pools, images, session hosts)
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Basic networking (DNS, VPN, latency troubleshooting)
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System monitoring and performance analysis
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Patch management and image lifecycle management
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Ability to operate as Tier 2/3 escalation for complex incidents involving VDI and Azure
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Strong problem-solving and root cause analysis skills
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Experience supporting large-scale or call center VDI deployments
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Key Characteristics**
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Strong troubleshooting skills
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Focus on performance and reliability
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Automation mindset
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Collaborative team player
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Strategic Value**
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Supports transition to Azure Virtual Desktop
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Improves scalability and cost efficiency
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Enhances end-user experience
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Physical Requirements**: N/A
Benefits
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Medical, Dental, Vision, and Life Insurance
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Flexible Spending Accounts (Medical and Dependent Care)
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401(k) Plan with Company Match
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Generous Paid Time Off
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10.5 Paid Holidays
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Career Development Opportunities