Senior Business Operations & Strategy Manager – (Key) Account Management Operations & Enablement

Change the way the world travels

Join the GetYourGuide journey to connect people with unforgettable travel experiences around the world. Millions look to us for unique activities they can trust, and it’s all powered by our commitment to make every single journey extraordinary - including yours. 

Ready to unlock your potential with a community of fellow explorers? Find your next role at our Berlin HQ or one of our local offices around the globe, from New York to Bangkok. Head to getyourguide.careers to take the first step.

Team mission

As the Business Operations & Strategy (Optimization) team, our mission is to give our customer—the Modern Explorer—unparalleled access to worldwide experiences, offering the best selection, availability, pricing, quality, while fostering shared growth with our experience partners. Our goal is to empower every supplier to thrive on GetYourGuide by providing them with advanced tools, actionable insights, tailored support, and seamless connectivity at every stage of their journey with us. In the Account Management Operations Team, we power the operational backbone of our Account Management organisation—ensuring our teams are focused, enabled, and set up to win with our partners.

About the Role

We are looking for a highly collaborative, analytical, operationally strong, and enablement-minded Senior Business Operations & Strategy Manager

In this role, you will own the frameworks, motions, and enablement programs that allow our Account Management teams to deliver exceptional (Key)/Enterprise Account Management —globally and consistently. You will design and roll out the operational processes behind Account Plans, QBRs, and milestone tracking, and build the training, tooling, and playbooks that equip AMs to execute with confidence. You will also enable AMs on specific commercial topics—such as deal structuring, or specific initiatives and pitches—turning complex strategies into clear, actionable guidance. This is a role for someone who combines deep (Key) Account management expertise with a genuine passion for operationalizing, simplifying, and scaling best practices across a global organisation.

Your mission

• Design and Operationalise KAM Motions & Targets: Build and continuously improve the operational frameworks behind Key/Enterprise Account Management—including Targets, Account Plans, Quarterly Business Reviews (QBRs), milestone tracking, and goaling—ensuring consistent execution across regions and AM seniority levels. 
• Lead KAM Enablement Programs: Design and run enablement programs for the AM organisation, including training calendars, skills assessments, playbooks, and Confluence documentation that build KAM capability at scale.
• Enable AMs on Topic-Specific Initiatives: Translate commercial strategies and programme updates—such as deal structures, restrictions, or specific initiatives, into clear AM-facing guidance, toolkits, and training.
• Build and Maintain Enablement Assets, supported by AI: Create and own the library of enablement resources that AMs rely, with a strong AI first mindset: QBR templates, account plan frameworks, onboarding materials, pitches, dashboards, and how-to guides.
• Drive Global Harmonisation: Align best practices across regions, balancing global consistency with the localisation needed for different markets, supplier types, and account portfolios.
• Cross-Functional Collaboration: Work closely with other Business Operations teams, Sales Operations, Product, Marketing, Analytics, and regional AM leadership to identify challenges, develop solutions, and roll out changes effectively.

Your toolkit

• 5+ years of experience in Key/Enterprise Account Management, AM Operations, Sales Operations, or a dedicated enablement role; experience in a fast-paced tech, marketplace, or SaaS environment strongly preferred.
• Deep understanding of Key/Enterprise Account management best practices—including Account Plans, QBRs, executive engagement, and goaling—ideally from having worked closely with or within an AM or KAM team.
• Proven track record in enablement: designing and delivering training programmes, building playbooks, and developing learning resources that drive behaviour change at scale.
• Strong communicator with the ability to simplify complex topics and translate strategy into clear, actionable guidance for diverse audiences.
• Able to enable AMs on commercial topics (e.g., deal mechanics, commercial programmes) without necessarily being a subject matter expert in all of them—comfort with learning and translating quickly is key.
• Good analytical instincts; able to use data to measure enablement impact, identify gaps, and prioritise where to focus.
• Collaborative and able to influence without authority across regional teams and cross-functional partners.
• Fluent in English

How we’ll make your career journey extraordinary

• Annual personal growth budget and mentorship programs for continuous learning and development
• Work from anywhere in the world for 30 days per year
• A hybrid working approach with three days of in office collaboration (Mon, Tue, Thur) and two days of optional at home focus time.
• Opportunities to collaborate and socialize with team members through quarterly team events and yearly company-wide events
• Monthly transportation and fitness budget
• Discounts for you, your friends, and family on GetYourGuide activities
• Language reimbursement program
• Health and wellness benefits

And more…

How to apply

Submit your CV/resume in English using the form below. For tips and insights into our hiring process and culture, check out ‘how we hire’ and ‘life at GetYourGuide’. If you have any further questions, please don’t hesitate to get in touch at jobs@getyourguide.com.

We’re an equal opportunities employer

Our commitment is that every qualified person will be evaluated according to their skills regardless of age, gender identity, ethnicity, sexual orientation, disability status, or religion. Please refrain from including your picture and age with your application. 

 

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