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At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Contract to Cash - Operations - Manager – Italian – Hybrid Bucharest
We are looking for someone with extensive knowledge and understanding of entire CTC process with expertise in managing a team of AP analysts. We need someone with strong operational knowledge & proven track record of running high performing teams in AP.
In this role, you will be expected to work to strict deadlines in a business environment.
In this role, you will be responsible for all the activities related to OTC domain
· Own the end-to-end CTC process with minimum supervision
· Execution of internal controls in accordance with clients
· Manage Client and Process independently and with minimum supervision
· Should be able to speak to the clients to discuss the input and resolve any queries for disputes
· Reporting - Monthly / Weekly / Daily and Dashboard preparation, review backlog and cycle time reports to improve process flow times
· Actively manage the business continuity plans for the process
· Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks
· Continuous coaching and developing Assistant Managers & Management Trainees: hire, assess, and document performance
· Support team priorities and initiatives and effectively manage workload
· Team management & negotiation skills. Must have a Problem-solving attitude
· Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation
· Confirm that proper escalation procedures are followed according to established business practices
· Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership
· Understanding and Reporting of Service Level Agreement
· Deliver the required data for audit purposes
· Drive continuous improvement in key operational metrics through Six Sigma methodologies
· Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
· Making the accounting process controls established through the internal policies
· Participate in any compliance audits and respond to audit queries
· Ensure Key Metric’s are met, and service is delivered to end users as expected
· Daily usage of client’s tools for the assigned activities
· Daily Quality Check for the matching which team has matched
· Updating FLM Cockpit daily
· Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process
Qualifications we seek in you!
Minimum Qualifications
· Prior work experience - Manager experience
· Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment and training
· Proficient in using the MS Office package especially with MS Excel, PowerPoint, Outlook
· Excellent communication, presentation skills, client management skills
· Relevant AP domain experience
· Language level: English C1, Italian C1
· Ability to help team members in problem area
· Decision taking ability under tight deadlines
· Ability to handle varied volumes of workloads and to meet targets and deadlines on time
Preferred Qualifications
· Exposure to Six Sigma training preferred
· Experience with international process transition would be added advantage
· Experience in creating, implementing & driving Structured Action Plans
Why join Genpact?
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Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
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Make an impact – Drive change for global enterprises and solve business challenges that matter
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Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
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Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
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Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.