Service Desk Specialist

Your Responsibilities:

• Provides day-to-day technical support to employees for network infrastructure, systems software, and hardware.
• Installs, configures, and troubleshoots desktop systems, and network issues in a diverse environment.
• Maintains passwords, data integrity, and file system security for the desktop environment.
• Prepares and tracks corporate equipment (laptops, desktops, mobile devices, and peripherals).
• Maintains office multi-function printers, resolving minor technical issues.
• Keeps accurate inventory of corporate IT assets.
• Recommends hardware and software solutions, including new acquisitions and upgrades.
• Participates in IT and infrastructure projects, incident logging, escalation, and resolution.