About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.聽聽聽聽聽聽聽聽聽
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest鈥檚 Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city鈥檚 heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar M脷ZSA.
The Front Desk Receptionist welcomes guests to the property, providing an exceptional聽
guest experience at check-in, during the guest鈥檚 stay and on departure. This role works to聽
achieve the highest level of guest satisfaction during their arrival and departure, plus聽
responding to a wide variety of guest requests, assessing guest needs, adding personal聽
recommendations, and aligning with Four Seasons service standards. This role is part of the聽
Front Office and Guest Services department, reporting into the Front Office Manager.
What you will do:
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Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
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Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
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Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone;
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Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests
What you bring:
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One + years experience working within a luxury hotel or similar environment is considered an asset
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Excellent interpersonal skills and communication skills
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Cross cultural sensitivity, and customer service orientation
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Guest centricity and understanding the importance of guest鈥檚 preferences.
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English Proficiency ( any other language is an advantage)
**What we offer: **
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Competitive Salary, wages, and a comprehensive benefits package
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Annual Bonus
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Private Health Insurance
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Excellent Training and Development opportunities
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Complimentary Accommodation at other Four Seasons Hotels and Resort based on your tenure with the company
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Complimentary Dry Cleaning for Employee Uniforms
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Complimentary Employee Meals
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50% discount in M煤zsa Bar and Koll谩zs Restaurant
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Employee Assistance Program
Schedule & Hours:
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This is a full-time position
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The working hours will primarily be early mornings and days, during weekdays and weekends.