About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.聽聽聽聽聽聽聽聽聽
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest鈥檚 Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city鈥檚 heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar M脷ZSA.
About the role
The CORE Supervisor supports the CORE Manager in leading the daily operations of the CORE Department, which combines Reservations and PBX functions. This role ensures all guest communications and reservations are handled with efficiency, accuracy, and a genuine commitment to service excellence. The CORE Supervisor plays a key role in guiding the team to deliver a seamless guest experience from the first point of contact through arrival.
What you will do
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Support the CORE Manager in overseeing the daily operations of the CORE Department, ensuring departmental procedures and service standards are consistently maintained.
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Provide day-to-day supervision of the CORE team, ensuring productivity, accuracy, and exceptional guest service across all communication and booking channels.
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Oversee reservations received through all distribution channels including Brand Website, GDS, and third-party platforms, ensuring accuracy and proper processing.
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Supervise PBX operations, ensuring all incoming calls are handled professionally and efficiently, and directed appropriately.
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Respond to guest inquiries and reservation requests via phone, email, chat, and other communication platforms in a professional and timely manner.
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Monitor upcoming arrivals and reservation activity during high-demand periods to proactively manage potential wash, attrition, or booking discrepancies.
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Maintain accurate tracking of reservations data including pick-up, cancellations, no-shows, and booking sources.
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Conduct quality checks including call monitoring, reservation audits, and process reviews to ensure adherence to service and brand standards.
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Support the resolution of guest concerns, booking discrepancies, or service issues with a focus on achieving guest satisfaction.
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Act as the point of contact for the department in the absence of the CORE Manager and ensure smooth daily operations.
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Assist in training and mentoring team members on systems, procedures, and knowledge of the hotel鈥檚 services, features, and amenities.
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Coordinate daily CORE tasks including PBX operations, reservation processing, and digital guest communication channels.
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Assist with staff scheduling, operational reporting, and departmental administration as required.
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Process individual and group reservations accurately within Opera and collaborate closely with the Sales Team on group bookings.
What you bring
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Minimum two years of experience in Reservations, PBX, Front Office, or a similar guest contact role within hospitality.
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A passion for hospitality and delivering exceptional guest service.
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Strong communication skills with excellent phone etiquette and professional written correspondence.
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Ability to multitask, stay organized, and perform well in a dynamic, fast-paced environment.
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Leadership mindset with a proactive and solution-oriented approach.
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Strong computer skills including Microsoft Office (Excel, Word, PowerPoint).
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Solid knowledge of Opera PMS or similar hotel systems is preferred.
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Basic financial knowledge (e.g., commission calculations or proforma preparation) is considered an advantage.
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Fluency in English; additional languages are a plus.
**What we offer: **
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Competitive Salary, wages, and a comprehensive benefits package
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Annual Bonus
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Private Health Insurance
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Excellent Training and Development opportunities
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Complimentary Accommodation at other Four Seasons Hotels and Resort based on your tenure with the company
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Complimentary Dry Cleaning for Employee Uniforms
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Complimentary Employee Meals
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50% discount in M煤zsa Bar and Koll谩zs Restaurant
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Employee Assistance Program