About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty.
About the role
Reporting to the Restaurant Manager, you will be responsible for ensuring exceptional service and attention to our Guests. Responsibilities will include describing the food and beverage selection to our Guests by offering interesting and vivid descriptions of each item’s origin, taste and preparation methods, communicating to the kitchen Guest orders, including any special needs or requests, coordinating food timings, anticipating Guests’ needs, ascertaining satisfaction and offering suggestions. You will be closing Guest checks, being highly visible in the operation, while delivering superior service with dedication and providing an attentive and distinctive experience for our Guests.
What you will do
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Describe the selection of Food & Beverage menu items to Guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods; communicate Guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; coordinate food timings; check completed kitchen orders with the Guest’s original order; transport items to the Guest table in a timely manner to ensure proper food quality
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Anticipate Guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to Guest concerns and requests
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Properly and accurately close Guest checks; process cash and credit card payments; properly settle voided checks or complimentary meals.
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Breakdown, clean and set-up of tables, buffets, and food stations
What you bring
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High school education or equivalent experience.
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At least three years of food service experience in luxury hotels and/or stand-alone fine dining restaurants or restaurant groups, preferably have experience in the same position. International experience would represent an asset.
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You should have attention to detail, strong interpersonal and relationship building skills, the ability to multi-task with excellent organizational skills, be a team player and bring your personal touch and energy to our Guest experiences.
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Ability to accurately process cash and credit card transactions.
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Ability to carry and balance tray.
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Ability to read and speak English and Italian.
What we offer:
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Competitive Salary, wages, and a comprehensive benefits package
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Excellent Training and Development opportunities
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Complimentary Dry Cleaning for Employee Uniforms
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Meals available at our Employee Restaurant
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Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year
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Employee Recognition Programs
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Opportunities to build a successful career with global potential
Schedule & Hours:
This position is based at the San Domenico Palace in Taormina and the contract is seasonal. You must possess the legal right to work in Italy.