The Role and Accountabilities
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Accurately and efficiently process delegate registrations using internal systems.
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Set up events in CRM and CVENT platforms in collaboration with the wider team.
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Provide support to delegates throughout the booking process as needed.
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Manage invoicing, credit control, and refund processing for delegate and sponsorship transactions.
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Oversee the end-to-end customer service experience for each event.
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Track payments and manage debt to ensure revenue is secured prior to events and assist with aged debt resolution.
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Support the implementation and management of delegate networking platforms.
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Source and coordinate with on-site registration providers for large-scale events.
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Handle visa application processes for international delegates.
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Prepare all registration-related administration pre-event and reconcile post-event data with accuracy.
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Ensure compliance with Trade Sanctions and VAT regulations where applicable.
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Collaborate with tech and IT teams to drive continuous system improvements.
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Travel internationally to manage on-site registration and deliver exceptional customer service.
Due to the global nature of the role, the working hours are 10:00am to 6:30pm in a hybrid working environment, with 3 office-based days per week.