At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
EY Global Delivery Services (GDS) is the hub of innovation, a technology powerhouse, a global talent center and, a driver of operational excellence within EY, propelling EY’s purpose of building a better working world. With a robust network spread across 9 countries and 20 cities, GDS’s dynamic network of highly talented professionals leverage data, AI, and cutting-edge technology to enhance EY's wide array of services in assurance, consulting, tax, strategy, and transactions.
Join us at EY GDS Hungary to shape your future with confidence.
The opportunity
As part of our People Advisory Services - Global Immigration team, you help our clients manage business issues relating to their global workforce by providing immigration services to their international assignees / foreign local hires. Your role helps our clients manage the complex challenges of deploying a globally mobile workforce. You help our clients improve their business in an evolving global economy and realize sustainable economic growth by helping them integrate the people agenda into their business strategy.
Your key responsibilities
GDS GI professionals support Immigration professionals and lawyers execute on a range of administrative and support tasks. You will assist GDS Senior staff and Managers across various caseworker activities to deliver exceptional client service across high volume accounts and meet SLA and KPI measures.
You will support the electronic case management administration processes, as well as email communication and document drafting for visa application types. You will support collection and tracking of case documentation, reporting, and monitoring of status and preparation of application documentation per the protocol followed for each case type.
You will stay abreast of regulatory changes in the applicable immigration domain, supporting senior caseworkers and lawyers to implement necessary changes in case management and processes in a timely manner.
Tasks include:
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Preparation and review of case documents and applications for senior/manager review for filing with the appropriate government agency
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Work with seniors to perform intake of cases, troubleshooting issues and establishing case strategy
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Docket immigration related documents to the case management tool
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Perform daily tasks including data entry and document upload with accuracy
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Receive and validate documents submitted by assignees as per the checklist
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Assist in document review for various immigration case types
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Proactively monitor the progression of cases to capture and action next steps
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Contribute to ad hoc projects, including research, project management and data collection activities as required
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Ensure on time delivery on all client deliverables
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Deliver technically and administratively accurate work with minimal supervision and guidance and be accountable for your individual outcomes and their impact on the team
Additional responsibilities include:
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Strictly adhere to EY’s risk management protocols and manage confidential information with professionalism
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Deliver on accuracy, attention to detail and timeliness in tasks
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Identify, and escalate technical or process issues that may impact SLA's, the client or immigration formalities (travel plans, dependants,heath issues)
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Drive and manage technology tools and solutions
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Own accountability for performance and quality metrics; SLA/KPI reports, client reporting, escalations, utilisation, and performance metrics
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Deliver on quality and performance standards for accurate, complete, and technically correct application preparation (and submission where applicable), and accurate identification of potential issues
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Foster a collaborative and positive work environment
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Develop and maintain a strong working knowledge of applicable immigration requirements, technicalities, and process
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Identify opportunities to improve quality, business performance and process efficiency
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Work flexibly and accurately in a fast-paced environment
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Attend continuous training and development on requirements for various types of non-immigrant and immigrant visa petitions and applications and certification courses
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Assist in the training of new team members and identify ways to improve team productivity and office-wide projects
GDS GI teams run in a client service focused environment and team members have high levels of contact with EY professionals across the world, as well as contact with assignees, government agencies and immigration professionals at all levels, from different cultural and national backgrounds. Requirements to work outside of local business hours to according to clients' needs and different time zones will arise.
Qualifications and experience
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English language fluency (written and oral) required
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Bachelor’s Degree in Human Resource, Business Administration, travel, tourism and hospitality, Commerce, Arts, Law (Immigration), English Language and Literature/Communicative English/Mass Communication & Journalism or related fields.
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0 - 3 years of experience in immigration
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Strong proficiency with Microsoft Office applications (especially word and excel)
Additional skills and attributes for success
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Accuracy and attention to detail
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Ability to multitask and prioritize task appropriately
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Ability to work both independently and collaboratively with large teams
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Excellent analytical and problem-solving skills
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Ability to work under pressure with high volume and tight deadlines
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Ability to contribute to an efficient, innovative, and team-oriented work environment
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Proven administrative and organizational skills
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MBA/Masters in relevant field is an advantage
What we look for
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We look for people with strong critical thinking skills who can adapt to changing priorities and remain flexible to meet client and attorney needs, take initiative and anticipate what is required to accomplish various goals. The person must be adaptive to the team and foster collaborative approach. They must show passion and desire to learn and grow.
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You have an agile, growth-oriented mindset. What you know matters. But the right mindset is just as important in determining success. We’re looking for people who are innovative, can work in an agile way and keep pace with a rapidly changing world.
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You are curious and purpose driven. We’re looking for people who see opportunities instead of challenges, who ask better questions to seek better answers that build a better working world.
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You are inclusive. We’re looking for people who seek out and embrace diverse perspectives, who value differences, and team inclusively to build safety and trust.
What we offer
By seamlessly integrating with EY member firm teams across the globe, GDS contributes significantly to EY's purposeful and sustainable growth, delivering insights and solutions that foster trust in capital markets and create value for EY clients, society, and the planet.
We strive to achieve the right balance for our people, enabling to deliver excellent results while allowing everyone to build your career without sacrificing personal priorities, providing:
GDS is All in to shape the future with confidence, addressing today's challenges, and anticipating tomorrow's needs. EY GDS is not just reimagining the future of work—it's actively building it, ensuring agility, efficiency, and resilience in an ever-evolving world.
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A competitive salary and benefits package, including private health insurance.
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Opportunities for professional development and career growth, by access to training and development programs, coaching and mentoring as well as on-the job opportunities.
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A supportive and collaborative work environment with multicultural teams.
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Flexible working hours and hybrid work with 2 days in the office per week.
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Employee wellness programs and initiatives and the opportunity to obtain the All You Can Move sport pass.
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Possibility to volunteer for meaningful initiatives to positively impact lives in the community.
**EY | Building a better working world **
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.