About the role:
Experian is looking for a motivated Technical Analyst to join our team. You will work in DA Application Support contributing to customer service levels by providing 2nd line Technical and Business related product support to clients using the Experian Core DA product set. Your work will include dealing with live product configuration incidents (including investigate & resolve), system enhancements (requirements definition and implementation) and system optimizations.
You will be reporting to the EMEA Service Operations Manager.
What You'll Do:
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Provision of advanced support and consultancy for DA Clients, Experian Regional Delivery teams and Global functions to support achievement of their goals and service delivery within Service level agreement. This does not limit itself to system failure and may make general technical requests.
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Ensure systems are available and performing following requirements including support of internal environments and systems.
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Investigate complex production issues, recreating problems and utilising trace files and error diagnostics. Identify root cause and propose solutions.
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Provide full permanent solutions and, as agreed with the client, temporary workarounds to restore service following Service level agreement. Thereby minimizing the impact to the client of system failure.
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Ensure all system documentation is kept up to date and reflects any changes made
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Communicate to all partners on the status and progress of the investigation with clear actions and timescales
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Following business and contractual service commitments provide 24 x 7 application support as part of a team rotation.
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Provide support to various clients and markets across the EMAP region.
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Perform changes within the Technical Area ie: config, SQL queries, groovy scripts, etc.
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Test Software releases following documented procedures and resolve any subsequent client queries.
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Ensure quality and accuracy of own work by following Team procedures and processes.
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Support*聽*and respect all team members.